Servicing medical devices in the field is unlike any other form of field service. Human lives and wellness depend on medical equipment uptime. A malfunction or unscheduled downtime can lead to treatment delays, penalties to the service organization, or even harm to a patient. Med-Tech field service teams are under pressure to not only staff highly certified engineers, but also ensure that the engineers are provided the knowledge needed to keep complex machinery up and running, all while adhering to government strict regulations.
Learn how putting AnswersAnywhere into the hands of a field service technician can ensure compliance, increase first-time fix rates, decrease time spent on site and eliminate incorrect part orders.