Cognito iQ + PartsArena Pro

A comprehensive mobile solution providing customers with a fully-integrated system for real-time parts identification and remote ordering.

Connecting Workers in the Field with the Back Office in Real Time

Cognito develops some of the most advanced mobile workforce solutions and operational performance analytics in the world. Their solutions are highly functional, robust and incredibly reliable. Cognito supports over 40,000 mobile workers and processes millions of bits of data every day. Cognito iQ provides field workers with an easy to use, intuitive workflow, available on any mobile device. 

A Longstanding Partnership Dedicated to the Mobile Workforce

Cognito iQ and PartsArena Pro first partnered together in 2006 to create a fully-integrated system. While the technology has changed significantly over the years, the focus has remained the same: to provide customers with everything they need on a single device and are able to operate more effectively in a paperless environment with less scope for error.

Case Study: Increasing Service Efficiency for Leading Heating Manufacturer

Baxi is the UK's leading heating manufacturer and employs 200 mobile service engineers to install and maintain equipment in domestic, commercial and industrial premises. Together, Cognito iQ and PartsArena created a solution that allows Baxi to have consistent information in their helpdesk and parts departments, as well as out in the dealer network. Through this integration, Baxi has a fully-automated service process, allowing engineers to move seamlessly between all stages of the job. The result has been saved time, lowered costs and increased customer satisfaction. Learn more...

"Our engineers and help desk staff started to benefit from the system from the day it was launched."

Lee Robinson, Baxi Service Director

Get in touch to learn more about integrating PartsArena Pro with your existing field service management platform.