Aeromark + PartsArena Pro

Aeromark and PartsArena Pro partner together to create a smarter service management system.

Smarter Field Service Management

Aeromark Optimatics provides one of the most powerful service management software solutions available, delivering fully interactive workflows for both office and mobile processes that enables businesses to make game changing efficiency gains. Optimatics Mobile Workforce Management software is designed specifically for service based businesses, to make managing a field based workforce as effective as possible.

Partnering Together for Groundbreaking Integration

Together, PartsArena Pro and Aeromark with Wolseley Plumb and Parts Center to create a completely integrated service management system - from first visit to correct part delivery - provides ongoing cost savings in addition to dramatic efficiencies at many stages.

How it Works

Aeromark Optimatics seamlessly integrates with PartsArena Pro to provide engineers instant access to the relevant technical information needed at the point of service. The engineer can quickly and easily identify and select the parts required to complete the job.

PartsArena Pro then passes this information back to the Aeromark system, which checks live stock levels at all Wolseley Plumb and Parts Center branches and the location of nearby customer vans in real time. Finally, the system orders the part for either immediate collection or delivery.

 

Wolseley

This integration enables Aeromark to provide a more powerful solution to some of the biggest challenges to field service operations – getting the right parts, to the right place, in the optimum time.

Roger Marks, MD of Aeromark

A Game-Changer for Swale Heating

Swale Heating Ltd, the largest independent heating maintenance provider in the South East UK, has seen an increase in productivity for the engineers since implementing the integration, improving its customer service experience and first-time fix rates. Steve Parish, CIO of Swale Heating comments: “The Plumb and Parts Center eBusiness team together with Infomill’s PartsArena Pro solution and Aeromark have worked well together to implement an efficient system which will help move our business forward significantly in a demanding market. Not only this, we can also tailor our service to the most convenient time for our customers, with limited impact on the business.” Learn more...

 

Swale Heating