The World's Experts in Transforming Knowledge for the Field Service Industry

Infomill is dedicated to streamlining knowledge delivery for field service engineers around the world. Whether it's turning scattered data into a mobile knowledge base, providing secure and flexible storage or delivering parts and technical information to engineers in the field, Infomill can solve your technical information needs. 

Our solutions are driving operational efficiency and increasing revenue for over 250 companies worldwide. 

 

Our process for efficient field service management

Our unique knowledge management conversion ensures your disorganized data is repurposed for mobile deployment

Our process for efficient field service management Our unique knowledge management conversion ensures your disorganized data is repurposed for mobile deployment

Discovery - Understanding the client

Infomill confers with client to understand organization, key performance indicators and raw information sources.

Convert - Transforming the data

Raw information is converted to XML and intelligence is added via hyperlinks, exploded views and hotspots linking parts lists and other relevant information including; hard copy manuals, books; PDF’s, Word docs, Excel sheets; rich media, CD’s and external storage.

Review and Measure - Expert quality assurance measures

Converted knowledge is uploaded to multilingual Infomill CMS. Quality audit check processes are carried out by Knowledge Engineers to ensure consistency and accuracy.

Integrate - Connect with the best

Interactive Knowledgebase can be integrated with customer's existing field service management platform.

Deliver - The latest data when you need it

Interactive knowledgebase is delivered to field service technician. Available formats include apps for iOS, Android, Windows and Windows Mobile, plus web UI via a browser.

Continuous Optimization - Automatic updates at your fingertips

Raw information updates are received from customer and processed beginning at Convert phase. Updates are downloaded to mobile devices nightly.

Mobile workforce management solutions

Field Service Efficiency

Providing technical mobile knowledge solutions to global service industries for accelerated fault diagnosis and increased fix rates.

Read more

Streamlined Service Delivery

Delivering mobile knowledge and increased efficiency for service engineers in the UK gas and heating industry.

Read more

Intelligent Data Processing

Transforming, optimising and delivering custom technical knowledge for field service organisations around the world.

Read more